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Last Updated: 13 October 2026

At The Pathfinder Education, we strive to provide quality educational content, structured learning programmes, and reliable academic support to our students. We encourage all students to review the course details, syllabus, duration, fees, and other applicable terms before enrolling in any course through pathfinderedu.org.

This Refund and Cancellation Policy explains the terms and conditions applicable to course purchases made through our website or other authorised enrolment channels.

1. Course Enrolment and Payments

By enrolling in a course offered by The Pathfinder Education, you acknowledge that you have reviewed the relevant course information and agree to the applicable terms and conditions.

Students are responsible for ensuring that the selected course meets their learning requirements before completing payment. Please verify the course name, fee, duration, delivery format, and other relevant details before placing your order.

2. Refund Eligibility

Refund requests will be reviewed on a case-by-case basis, subject to the nature of the course, the extent of course access or usage, the circumstances of the request, and applicable laws.

A refund may be considered in the following circumstances:

  • Duplicate payment: If the same course fee is charged more than once for a single enrolment, the duplicate payment may be refunded after verification.
  • Failed transaction: If the payment is deducted from your account but the course enrolment is not successfully completed, the payment will be verified and refunded where applicable.
  • Course cancellation by The Pathfinder Education: If we cancel a course and are unable to provide the promised service or a suitable alternative, an appropriate refund may be offered in accordance with the circumstances and applicable law.
  • Incorrect enrolment or payment error: Requests arising from a genuine payment or enrolment error may be reviewed and resolved where appropriate.
  • Other eligible circumstances: Refunds may be considered where required by applicable law or where the specific circumstances justify a refund under the terms communicated at the time of purchase.

Approval of a refund will depend on verification of the payment and the circumstances of the request.

3. Non-Refundable Circumstances

Unless otherwise stated in the applicable course terms or required by law, refunds will generally not be available in the following circumstances:

  • The student changes their mind after purchasing or enrolling in a course.
  • The student fails to attend classes, participate in sessions, or complete the course.
  • The student does not use the course materials or make sufficient progress.
  • The student experiences a change in personal circumstances, preferences, or preparation plans after enrolment.
  • The student has accessed or used substantial portions of the digital course content, recorded lectures, study materials, or other educational resources, subject to applicable consumer rights and the terms of purchase.
  • The student is dissatisfied solely because they did not achieve a particular examination result, selection, rank, score, or other outcome.

The Pathfinder Education does not guarantee selection, employment, examination success, or any specific academic result through enrolment in a course.

Nothing in this policy is intended to exclude or restrict any refund or other right that cannot lawfully be excluded under applicable law.

4. Online Courses and Digital Learning Materials

Courses offered through our website may include recorded lectures, downloadable study materials, mock tests, practice questions, live classes, and other digital educational resources.

Because access to digital content may begin shortly after payment, students should carefully review the course description and applicable terms before enrolling.

Where digital content or course access has been provided, any refund request will be assessed in accordance with the specific course terms, the nature and extent of the content delivered, the circumstances of the request, and applicable law.

Any restrictions on refunds for digital content will apply only to the extent permitted by applicable law.

5. How to Request a Refund

To request a refund, please contact us using the email address provided on our website. Include the following details in your request:

  • Full name of the student.
  • Registered email address or phone number.
  • Name of the course purchased.
  • Date of purchase.
  • Payment transaction ID or order reference.
  • Reason for requesting the refund.
  • Relevant payment confirmation or supporting documents, where applicable.

Please submit your request as soon as possible after identifying the issue so that we can review it promptly.

We may request additional information where necessary to verify the transaction or assess the request.

6. Refund Review and Approval

Once we receive your request, our team will review the details and verify the relevant payment and enrolment records.

We will inform you of the outcome by email or another appropriate communication channel. If the request is approved, the refund will generally be processed to the original payment method, where supported by the payment provider.

The processing time may vary depending on the payment gateway, bank, card issuer, or other financial institution involved. Any estimated timeline communicated to you will be subject to the relevant payment provider’s processing procedures.

7. Failed, Duplicate, or Unsuccessful Payments

If your payment has been deducted but the course has not been activated, please contact us with your transaction details.

We will verify the payment status with the relevant payment provider. If the transaction is confirmed as unsuccessful and the amount has been received or settled, the refund or reversal will be handled as applicable.

For duplicate payments, the additional verified payment may be refunded after confirmation that it relates to the same enrolment.

Please avoid making repeated payments for the same course until the status of your original transaction has been checked, where possible.

8. Course Cancellation or Changes

The Pathfinder Education reserves the right to make reasonable changes to course schedules, faculty arrangements, class timings, delivery methods, or educational materials where necessary.

Where a course is cancelled, discontinued, or materially changed in a way that affects the service purchased, we will communicate the relevant information to affected students and determine an appropriate resolution, which may include an alternative arrangement or refund, subject to the circumstances and applicable law.

9. Refunds for Promotional Offers and Discounted Courses

Courses may occasionally be offered at promotional prices, through scholarships, or under special enrolment offers.

Refund requests for such purchases will be assessed according to the terms communicated with the relevant offer and the applicable provisions of this policy. A promotional discount or scholarship does not, by itself, remove any refund rights available under applicable law.

10. Delayed Refunds

If an approved refund has not appeared in your account within the communicated processing period, please:

  1. Check your bank or payment account for the refund.
  2. Contact your bank, card issuer, or payment provider to confirm whether the refund is pending.
  3. Contact The Pathfinder Education if the payment remains unresolved.

Please provide your original transaction ID and any refund reference shared by our team so that we can investigate the matter.

11. Policy Updates

The Pathfinder Education may update this Refund and Cancellation Policy from time to time to reflect changes in our courses, services, business practices, or applicable legal requirements.

The revised policy will be published on pathfinderedu.org, together with its updated effective date. Students are encouraged to review this page periodically.

Any update will not remove rights that have already accrued or rights that cannot lawfully be restricted under applicable law.

12. Contact Us

For questions regarding course cancellations, payments, or refund requests, please contact:

The Pathfinder Education

Website: https://pathfinderedu.org

Email: INFO@PATHFINDEREDU.ORG

Address: SCO 4, Crystal Plaza, Choti Baradari 1, Jalandhar, Punjab, India.

Please include your course name and payment reference in refund-related communications to help us resolve your request efficiently.

Thank you for choosing The Pathfinder Education. We appreciate your trust in our educational services.